Delivery

 

We use Royal Mail for all deliveries and aim to despatch orders within 48 hours of an order being made (please note this can be longer during busier periods, e.g. Christmas).

Delivery aim: Royal Mail's 1st Class delivery aim is by the next working day (including Saturdays) however this timing is not guaranteed and there is always chance of delays which are out of our control.  Please order in good time to to ensure your Cheerings arrive when you need them.  As well as Royal Mail 1st Class delivery, we offer Tracked 24 and Tracked 48 Royal Mail options to help provide customers with more predictable and trackable delivery timings.

Preorder delivery timings: Products purchased on Preorder will be shipped as per the date advised on the product order page.  Please note that if your order also includes other products which are not on Preorder, all order items will be sent together in one delivery. If you need your non Preorder item to arrive sooner, please order separately.

Important re potential postal delays: In most cases Royal Mail deliveries arrive on time as advised. However in some instances - particularly with Standard 1st Class post - they can be subject to delays of up to 3 weeks in some areas (even outside postal strikes). Please consider this when choosing postage options and select Royal Mail Tracked 24 or 48 for urgent or date/occasion-sensitive deliveries.  

In the case of delayed deliveries: If your order has not arrived 7+ days after the expected delivery date (i.e. up to 3 days after you receive your despatch confirmation email) please contact us at hello@cheerings.co.uk so we can help.  NB: to allow delayed orders to reach their intended destination, any agreed product replacements will be sent no sooner than 21 days after the original intended arrival date to avoid crossover.